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Warranty Terms
Return and Credit of goods
A-Plus Solutions has a 7 days product return policy unless otherwise
specified. When returning goods for credit, please ring or fax our Warranty
Section to obtain a RA number and return the goods within 7 days of the date
of our sales invoice. All goods returned for credit must be in pristine,
unopened condition with all seals intact, and a copy of our sales invoice
attached. Opened, damaged or soiled goods will not be accepted. Please
return the goods with the RA number clearly written on the outside of the
shipping carton – do not write directly onto the goods’ packaging.
Goods that are ordered in especially for a customer are NOT covered under
our 7 days product return policy. It is the customer’s responsibility to
make sure that the product is suitable for its’ intended purpose.
Evaluation Products
A-Plus Solutions has a product evaluation programme so dealers can test
products from a number of hardware ranges. All evaluation products are
available for 7 days. All goods for evaluation will be accompanied with a
Consignment Note / Performa Invoice. At the end of the evaluation period,
please return the goods to us with a copy of the Consignment Note / Performa
Invoice.
Warranty for Computer Systems – what it covers, and the
warranty period
Warranty for computer systems cover the Motherboard, CPU, Memory, Floppy
Drive, Hard Drive, Controller, Display Card, Computer Case, Keyboard, and
Mouse. Other items such as the Monitor, Sound Card, CD-ROM Drive, Speakers,
Modem, Tape Drive, Printer, etc – are considered as additional hardware
components (see Warranty for Hardware Components below).
Standard computer systems are covered by a two years warranty, including
parts and labour, back-to-base. On-site warranty may be purchased together
with the computer systems – see details on Invoice (Hardware On-Site
Warranty).
Warranty for Computer Systems and Hardware Components DO NOT
cover:
Installation of any software other than basic workstation operating systems.
Any problems caused by virus or software in-compatibility.
Any consequential or indirect loss and damage.
Causes arising from or out of accidental damage to or misuse of computer
equipment, fire, lightning, explosion, malicious damage, storm, water
damage, aircraft, impact, burglary and/or theft.
Loss or damage relating to or arising out of any defect in computer
equipment which was known to the Purchaser at the time of sale.
Loss or damage arising out of or relating to reformatting of the disk in any
computer equipment.
Any defect caused by abuse, improper installation or operation authorized
modification, loss of parts, tampering or attempted repair by a person not
authorized by A-Plus Solutions.
Loss or damage arising from failure due to fair wear and tear.
Loss or damage arising from or relating to batteries beyond 3 months from
date of installation.
Loss or damage arising from or relating to any loss of data directly or
indirectly caused by software, humidity, or other items.
Loss or damage arising from any loss of data resulting malfunction of the
product purchased, its parts from malfunction of the product purchased, its
parts or accessories.
Loss or damage relating to or arising from any damage resulting from
lightning, voltage spikes/fluctuation in power supply.
Any problems caused by software incompatibility or factors other than
product defects.
Warranty for Softwares
Warranty Procedures
A copy of the invoice must be presented for warranty. Hardware components
are covered by one-year warranty. Computer systems are covered by two years
warranty, including parts and labour, back-to-base. Where Manufacturer’s
warranties are available, the Purchaser shall contact the Manufacturer
directly for warranty – see item 4. below.
A-Plus Solutions shall not be responsible for any problem relating to
viruses. Please ensure that all electronic information stored on the
Purchaser’s hard drive(s) is always backed up as A-Plus Solutions accepts no
responsibility for any loss of data resulting from malfunction of the
product, parts or accessories. Any work necessitating or involving the
transfer of data will incur a charge. It is the Purchaser’s responsibility
to ensure that any such work resulting from a claim under this warranty can
be performed without breach of copyright laws.
The Purchaser must ensure that the instruction manuals are carefully
followed at all times. Misuse of the product(s) may void this warranty. This
warranty is void if the product is tampered with, upgraded or has been
repaired or serviced by unauthorized person or if the warranty seal has been
broken.
All entitlements under this warranty and the liability of A-Plus Solutions
are expressly limited and personal to the original Purchaser of the new
product(s).
A-Plus Solutions may, as its option, repair or replace any defective product
or part thereof or pay the value thereof in money after making reasonable
allowance for depreciation and fair wear and tear. A-Plus Solutions does not
guarantee any claims by another Manufacturer as to compatibility,
connectivity or the ability of the to perform certain functions.
Minimum fee of A$40.00 may be charged if any Goods are returned for warranty
with no-fault-found.
Manufacturers for whom A-Plus Solutions does not handle
Warranty Services
Manufacturers
Phone Number
Dead On Arrival (D.O.A.) Policy
Acer
02 9870 1999
1300 362 628
Banksia
Canon
1800 023 792
Creative Pacific
02 9906 1544
Epson
02 9903 9000
For all Epson products other than consumables – DOA period is 7 days*
Hewlett Packard
131 147
For all HP products other than consumables – DOA period is 30 days*
Iomega
02 9925 7799
Netcomm
1800 642 067
For all Netcomm products – DOA period is 14 days*
Samsung
1300 362 603
For all Samsung monitors – DOA period is 7 days*
Sony
02 9887 6611
For all Sony products other than consumables – DOA period is 7 days*
Videocom
1300 655 321
For all Videocom monitors – DOA period is 7 days*
Viewsonic
Note:
If the product fails within the DOA period of it being invoiced to the final
user, then it is considered to be DOA. In this case, the Purchaser should
contact A-Plus Solutions’ Warranty Section to obtain a RA number, and return
the product with a copy of the final user’s invoice before the DOA period is
up.
If the product fails outside the DOA period, it is considered to be a
standard warranty call - the final user should contact the product’s
manufacturer or their Service Centre, and have a copy of the final user’s
invoice as proof of purchase.
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